PRIVACY POLICY

At Opal & Oak, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our website, services, and studio.

1. What We Collect
When you visit our website, make an enquiry, or engage our design services, we may collect the following information:

  • Your name and contact details (email, phone number, address)

  • Project details you voluntarily provide (e.g., property type, room requirements)

  • Payment and invoicing information (where relevant)

  • Website usage data via cookies or analytics tools (e.g., pages visited, time spent)

2. How We Use Your Information
We collect and use your information to:

  • Respond to your enquiries and provide personalised service

  • Deliver design proposals, invoices, and project updates

  • Improve our website, services, and client experience

  • Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information.

3. How We Protect Your Data
Your information is stored securely and only accessible to authorised team members. We implement appropriate security measures to protect against misuse, loss, or unauthorised access.

4. Sharing with Third Parties
We may occasionally share your information with trusted third parties (such as suppliers, trades, or payment processors) solely for the purpose of delivering our design services. These parties are bound to maintain confidentiality and data protection standards.

5. Cookies & Website Analytics
Our website may use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. We may also use tools such as Google Analytics to understand visitor behaviour and improve our site’s performance.

6. Access and Updates
You are welcome to contact us at any time to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Request that we delete your personal data (subject to legal obligations)

7. Changes to This Policy
We may occasionally update this policy to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

8. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:

Opal & Oak
design@opalandoak.com.au
Southern Highlands, NSW